Shipping & Returns

Shipping & Returns

I. SHIPPING (DELIVERY OF GOODS)

Goods will be delivered by courier service provided by the shipping company DPD Poland Sp. z o.o. at the address indicated in the order of delivery. Delivery time is up to 5 working days after receiving the confirmation of submitting the order for processing.

IMPORTANT: Shop fulfills orders with delivery address in: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Nederlands, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Sweden and Spain (excluding Canary Islands, Ceuta and Meila). 

Shipping cost is 12 or 15 EUR per order (depends of the area). Shipping cost shall be added to the cost of the order. The Customer will be clearly informed of the shipping cost on the order form before placing an order.

When Customer receive the goods delivered by the courier the Customer should check with the presence of the courier delivery condition of the outer packaging. In the event of damage to the packaging of the consignment customer should prepare with the courier damage report, in duplicate signed both by the consignee and the courier. 

II. RETURNS, EXCHANGES AND COMPLAINTS 

A customer who entered a contract on a distance has the right to withdraw from it within 10 calendar days without giving reasons, sending the Seller a statement in writing. Period of 10 days, in which the customer may withdraw from the contract shall be counted from the date of the delivery of the goods. In case of withdrawal from the contract customer should send at his own expense goods returned to the following address: BeardShop, ul. Kochanowskiego 52/145, 01-864 Warsaw, Poland. We do not accept parcels sent at Shop expense upon delivery.

According to the Act from 2nd March 2000 “In the event of withdrawal from the contract shall be considered null and void, and the customer is exempt from any obligations. What what the parties rendered each, is returned unchanged unless a change was necessary in the ordinary course of business”. Withdrawal from the contract and return the goods referred above are possible only if the returned product does not bear any traces of use, is complete and has not been damaged in any way. Customer should be aware that actual use of the goods, especially in regards to personal items like underwear may void the right to withdraw from contract.

If the Customer withdraws from the contract Seller shall promptly refund the entire amount paid no later than 14 days from receipt of the return of the goods.

Customers have the right to exchange the item for a different size or model within 10 days of receipt of the product. Returned merchandise Customer shall at its own expense sent to: BeardShop, ul. Kochanowskiego 52/145, 01-864 Warsaw, Poland. We do not accept parcels sent at Shop expense upon delivery. The exchange is possible only if the returned product does not bear any traces of use, is complete and has not been damaged in any way. Replacement will be made within 14 days of receipt by the Store.

The Seller shall be liable under the warranty if good sold by him is defected (defect - reducing the value of goods, the usefulness of goods, when the item does not have the properties, which were written on the Store, when the good was issued incomplete), and at the time of entering the contract Customer did not know about it. The prerequisite for the entitlement to the complaint is a written notice of the defect within one month from the date of detection. The complaint will be dealt with by the Seller within 14 days from the date of receipt of the complained product with the required documents. Any defective goods should have a written complaint statement containing the cause of the complaint, the name and address of the customer, order number, and a declaration of demands - a warranty entitles customer to withdraw from the contract, reduction in price, the exchange of the defective goods to another, without the disadvantages or removal of defects.

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